Placing an order is easy. Simply browse our collection, choose your bouquet, and add it to your cart. Enter the delivery details, including the recipient’s name and address, and add a card message or any special notes if you have a custom request. Then head to checkout and complete your payment securely.

If you need help at any point, feel free to get in touch, we’re always happy to help.

We do our very best to ensure your flowers closely reflect the bouquets photographed. Because we work with fresh, seasonal blooms, there may be slight variations in colour or flower types depending on availability. Rest assured, the overall look, style, and quality will always stay true to our HeyLove aesthetic.

Deliveries are made between 10am and 6pm, Monday to Friday. While we can’t guarantee an exact delivery time, we always try to accommodate special requests where possible.

If your order is being delivered to a business address, we prioritise delivery during business hours (typically before 5pm) to make sure it arrives while the recipient is still there. For time-sensitive deliveries, please contact us directly.

Yes we do! Same-day delivery is available for orders placed before 1pm, Monday to Friday. Availability may vary depending on location and flower selection, so we recommend ordering as early as possible.

If it’s urgent, give us a call and we’ll do our best to help.

We deliver throughout the Bay of Plenty, including Tauranga, Mount Maunganui, Papamoa, Greerton, Welcome Bay, Ohauiti, Pyes Pa, Tauriko, Bethlehem, and Te Puna.

For rural addresses outside our regular delivery areas - such as Te Puke, Katikati, Omokoroa, and McLarens Falls, please get in touch. With a little advance notice, we may be able to arrange something special.

If no one is home at the time of delivery, our courier will leave the flowers in a safe, sheltered spot where possible. If there isn’t a suitable place to leave them, we’ll contact the recipient (or you) to arrange an alternative.

For gated properties or secure buildings, we’ll need the recipient’s phone number to ensure a smooth delivery, please include this when placing your order.

If redelivery is required, an additional delivery fee may apply.

Helpful delivery notes (such as driveway descriptions or preferred drop-off spots) are always appreciated.

Yes, of course! If none of the bouquets on our website are quite right, or you have a particular vision in mind, we’d love to help. Give us a call and we can chat through your ideas.

We always do our best to source specific flowers or colours, but availability can vary due to seasonality and supply, flowers like to keep things interesting.

We’re committed to creating fresh, high-quality flowers every time. The images shown on our website are for guidance only, as seasonal availability may vary. We can’t take responsibility for damage once flowers have been delivered.

If you experience any issues with your order, please contact us within 24 hours of delivery and we’ll do our best to find a suitable solution. Each situation is reviewed individually.